Refund/Cancellation Policy

Subscription cancellation

To request cancellation, email support@salespilote.com from the business email associated with your workspace. Include the workspace name and the requested cancellation date. We will confirm the effective date based on your subscription or written order.

Refund requests

Send refund requests to support@salespilote.com with your workspace name, business email, invoice or order reference, and a short explanation. Requests are reviewed against the applicable order, the services already provided, and applicable law.

Unless required by law or agreed in writing, fees for a billing period that has already started are not refundable. Any approved refund will be returned using the original payment method where available.

Third-party advertising charges

Advertising spend and other charges billed directly by Google, Meta, or another connected provider are not collected by SalesPilote and must be addressed with that provider.

Current online plan selection

Choosing a higher plan in the workspace currently changes the workspace’s feature limits but does not process an online payment. If payment terms apply to your account, they are handled separately through your order or written agreement.

Contact

For cancellation or refund questions, contact support@salespilote.com.